Privacy Policy

Girl Clumsy Pty Ltd is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit or make a purchase from our website, including customers located in Australia, the United States, the United Kingdom, the European Union, and other regions we ship to.

Collection of Personal Information

When you visit our website, we collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as "Device Information."

We also collect personal information you provide directly, such as your name, email address, shipping and billing address, and payment details, when you place an order, sign up for our mailing list, or contact us.

We collect Device Information using the following technologies:

  • "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.
  • "Log files" track actions occurring on the site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the site.

Use of Personal Information

We use the information we collect to:

  • Fulfil orders, process payments, and arrange shipping (including calculating international duties and taxes)
  • Communicate with you about your order, and send marketing communications where you've opted in
  • Screen for potential risk and fraud (in particular, your IP address)
  • Improve and optimise our site, including generating analytics about how customers browse and interact with the site
  • Assess and run marketing and advertising campaigns, including via Meta (Facebook/Instagram) Ads, which may involve sharing hashed or de-identified customer information with Meta for audience targeting and retargeting purposes

Sharing Your Personal Information

We share personal information with trusted third-party service providers who help us operate our business, including:

  • Shopify, our e-commerce platform provider
  • Zonos, to calculate and process international duties, taxes, and customs compliance for international orders
  • Klaviyo, for email marketing communications
  • Meta (Facebook/Instagram), for advertising and retargeting purposes

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

International Data Transfers

As we ship internationally, your personal information may be transferred to, stored, and processed in countries other than your own, including Australia, where our business is based. Where required by UK GDPR or EU GDPR, we take steps to ensure appropriate safeguards are in place for such transfers.

Your Rights (UK/EU Customers)

If you are located in the United Kingdom or European Union, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Request a copy of your information in a portable format
  • Object to or restrict certain processing of your information

To exercise any of these rights, contact us at hello@girlclumsy.com.au.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise the Services). We may also permit third parties and services providers, including for advertising purposes, to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Data Retention

When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information, or as required to comply with our legal and tax obligations.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@girlclumsy.com.au.